Discord support
Use discord.myteria.com for low-level support such as how-to-play questions, bug reports, gameplay issues, event questions, basic shop delivery checks, and general community help.
Support
How to contact Myteria for gameplay help, bug reports, billing concerns, privacy requests, and high-level support needs.
Myteria Support
Last updated: June 2026
Use Discord for low-level support and [email protected] for high-level support. This keeps public/community help separate from billing, privacy, legal, parent/guardian, and account-safety requests.
High-level support
Use [email protected] for billing concerns, refund requests, privacy requests, account safety reports, parent/guardian requests, legal questions, or anything that should not be handled in a public/community support space.
What to include
Include your Minecraft username, platform, order ID if relevant, screenshots or clips when useful, and a clear description of what happened. Do not send passwords, full payment card numbers, security codes, or private login tokens.
Response times
Response times may vary during launch, beta tests, major updates, holidays, or community events. Billing, safety, privacy, and parent/guardian requests are handled more carefully and may take longer than basic gameplay questions.
Helpful links
Before contacting support, review the How to Play guide, Rules, Refund Policy, Privacy Policy, and Terms of Service.