Digital purchases
Myteria purchases are digital items or access rights for use on the Myteria Network. Because digital items may be delivered immediately, refunds are not guaranteed after delivery, use, or account benefit activation.
Refund Policy
How Myteria reviews refund, delivery, billing, chargeback, and parent or guardian purchase concerns.
Myteria Refund Policy
Last updated: June 2026
This policy explains how Myteria handles refund and billing requests for digital purchases such as ranks, cosmetics, in-game currency, bundles, and other virtual benefits.
When a refund may be considered
Refunds may be reviewed for duplicate purchases, clear billing mistakes, failed delivery after support review, wrong-account purchases reported quickly, unauthorized purchases with supporting details, or parent/guardian concerns submitted through official support.
Usually not eligible
Refunds are usually not granted for change of mind, buyer’s remorse, bans or restrictions caused by rule violations, used or consumed virtual currency, chargebacks filed before contacting support, or purchases made for the wrong account after benefits have been used.
How to request help
For low-level delivery questions, start through discord.myteria.com. For billing, parent/guardian, privacy, account safety, or formal refund concerns, email [email protected] with your Minecraft username, order ID, purchase date, and a short explanation.
Chargebacks
Contact support before filing a chargeback. Chargebacks, payment disputes, or reversed transactions may cause purchased benefits to be removed and may restrict access to Myteria services until the issue is resolved.
Third-party checkout
Some purchase handling may happen through Tebex or another payment provider. Their checkout rules, fraud checks, processing timelines, and refund tooling may also apply.
Final review
Myteria reserves the right to approve, deny, or partially approve refund requests based on delivery state, account history, support evidence, payment provider limitations, and abuse prevention needs.